[Close] 

Director of Business Optimization and Analytics

Overview
Lead the Business Optimization and Analytics (BOA) Team guiding technical development, implementing sound methodologies, and deploying best practices to improve insights and decision making as it pertains to customer acquisition and retention, revenue generation, fraud detection, and other business KPI's. BOA will partner with Univest business lines to engineer opportunities to measure, analyze, and recommend continuous process improvements.
Responsibilities
Lead a diverse, fast paced team to build, maintain and scale the data pipeline and infrastructure of a world class SaaS platform
Owner of the reporting and data analysis enterprise, including the business analysis for Salesforce.com and nCino
Continuously improve team capabilities and tools, providing professional guidance and developing technical expertise
Create technical strategy, data design, and roadmap for the product.
Own, present and explain findings to various stakeholders across the company
Collaborate with key stakeholders to understand, document, and prioritize key technical decisions, processes and business needs for data
Liaise with Senior Management, Commercial Banking, Credit Administration, Marketing, Compliance, etc. to understand, translate, simplify and prioritize business and data requirements to improve systems, business and operational processes
Proactively identify new ways to use data or ways to augment data to improve effectiveness and efficiency
Actively participate in system design, coding and testing
Deliver all releases on time with high quality
Remain current on industry advances in Big Data and Machine Learning tools.
Advance technical knowledge by reviewing Salesforce publications & web trainings
Provide support in the development of an Operations Change Management process
Other duties as assigned
Qualifications
Bachelor's or Master's degree in Computer Science, Mathematics, Statistics or related technical field
Minimum of 5 years of professional experience (financial services experience preferred).
Superior knowledge of data warehousing, mining, reporting, statistics, and analytics, with expertise in defining metrics and dashboards for managers and executives
Experience and willingness to establish and evolve a multifaceted data analytics team.
Experience in using "big data" systems such as Hadoop, Tableau, etc.
Previous Salesforce and nCino experience desired
Excellent presentation skills with the ability to provide thoughtful, merit based strategic insights in a clear and concise manner to other members of the Senior Management team
Ability to interact and communicate with all levels of an organization and drive influence without direct authority
Creativity, adaptability, tenacity, a sense of urgency and a hands-on orientation
Self-driven, independent thinker with a strong work ethic, high energy, and collaborative team orientation.
Strong project management and organizational skills, combining a flexible, strategic approach with attention to detail
Proficiency in all aspects of Microsoft Office Suite, Visio and PowerPoint


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.